Notice and Apology Regarding Unauthorized Access and Potential Personal Information Leakage
To Our Valued Customers,
We sincerely apologize and wish to inform you regarding a recent incident of unauthorized access to our online store, "Gallery Rare Global Online Store" (https://rare.gallery/). It has come to our attention that due to this unauthorized access by a third party, there is a possibility that personal information entered into a fraudulent form on a tampered page may have been improperly obtained.
1. Incident Summary
On March 27, 2025, unauthorized access to our system was detected. Upon further investigation, it was confirmed that between March 16 and March 27, 2025, unauthorized access occurred, and certain customer information may have been improperly obtained.
2. Affected Period
March 16, 2025 – March 27, 2025
3. Potentially Compromised Personal Information
・Phone
・Country
・City
・Address
・Name on Card
・Card number
・Expritation
・CVC
4. Our Response
The malicious code installed as a result of the unauthorized access was removed on March 27, 2025, and the vulnerability allowing for the improper collection of personal information has since been resolved.
At this time, we have found no evidence that the leaked personal information has been misused or externally disseminated. Additionally, we have not received any reports of secondary damage such as fraudulent use of personal information resulting from this incident. We will continue to conduct a thorough investigation regarding any potential leakage.
Requests to Our Customers
Please check your card usage history:
We kindly ask that you review your recent credit card statements for any unfamiliar transactions. Should you find any unauthorized charges, please promptly contact your card issuer using the contact information provided on the reverse side of your card.
Preventative Measures
We take this matter with the utmost seriousness and are committed to preventing any further damage. We will continue to strengthen our information security measures and implement thorough preventive actions to avoid recurrence of similar incidents.
We deeply apologize once again for the inconvenience and concern this incident may have caused to our valued customers and related parties.
Contact Information Regarding This Incident
GALLERY RARE Global Online Store
Email: shopify@g-rare.co.jp